It’s fantastic that you’d like to find out more about volunteering at St Mungo’s. As an Outreach Volunteer you will be assisting Outreach Workers to carry out shifts, adding vital capacity to the team, and enabling us to engage with more rough sleepers who have been referred both via StreetLink and those already known to the team. You will support with navigation, client assessments and note taking while engaging with rough sleeping clients with sensitivity and respect.

What will I be doing?

In this role, you will be supporting us with some or all of the following tasks: 

• Assisting outreach workers to carry out shifts and look for referrals.
•  Engaging with rough sleepers who have been referred via StreetLink and those known to the team.
•  Helping clients access support around immigration, employment and reconnections and accommodation.
• Working together with the outreach worker and divide tasks where appropriate. 
• Supporting outreach workers with navigation and note taking. 
• Engaging with rough sleeping clients with sensitivity and respect. 
• Adhering to St Mungo’s Policies and Procedures at all times. •
• Promoting St Mungo’s work in an appropriate manner. • Actively promoting equality, diversity and inclusion among staff, fellow volunteers and clients.

Do I need to have specific skills?

• Have personal resilience.
•  Be reliable and able to handle early start shifts. 
• Good IT literacy. 
• The physical ability to work on the streets – there can be a lot of walking involved. 
• Client and customer focused. • A friendly personality, good interpersonal skills, enthusiasm and motivation. 
• Willing to learn and develop within the role. 
• Collaborative with good communication skills. • An understanding of the causes of homelessness and its impact. 
• Genuine interest in and commitment to St Mungo’s work and client group. 
• An understanding of and commitment to diversity & equality.

We particularly welcome applicants with experience of using and moving on from support services.