Head of Services

North Bristol Advice Centre
£33,068 per annum pro rata (+ 4% employer contribution to contributory pension scheme – after qualifying period)
Closing Date: 
Wednesday, 22 May, 2024 - 17:00
Contract Type: 
Part Time
Details of Role: 

Main Purpose of Job
As part of the Senior Management Team, you will oversee the management and operations
of our advice services, supporting our dedicated staff and volunteers to deliver a quality and
expert service that meets the needs of our communities.
This is a key role within NBAC, ensuring good communication and working across our busy
teams, and supporting our valued Advice Support Volunteers. You will be responsible for
managing efficient and effective operational systems including IT, Recruitment and HR. You
will lead on data and monitoring, providing reports and performance management
information as required, and ensure compliance with GDPR.
Working alongside the Director, you will contribute to the development of new and existing
community-based services in line with our strategic aims.
The ideal candidate will have excellent people and organisational skills, and align with our
aims and values.

Key Responsibilities
Operational Management
● Working with our three Team Leaders (Admin, Welfare Benefits and Debt) to
oversee the smooth running of advice services.
● Ensuring clear communication between teams, including regular meetings.
● Review and development of processes and procedures to improve and develop
● Responsible for compliance with Health and Safety Legislation and annual reviews.
● Oversight and updating of Office Manual, keeping policies and procedures fully
updated and compliant.
● In conjunction with Advice Team Leaders, prepare and oversee the Advice Quality
Standard Audit (every 2 years).
● Assist the Director with planning and service development.
● To act as senior manager in the absence of the Director.
Data and Quality
● Oversight of data systems and monitoring.
● Compile quarterly KPI reports for Trustees and report on trends, issues or areas of
● Evaluate monitoring data to support learning and service development and
● Compile reports for funders.

Job Description & Person Specification: Finance and Operations Manager 2024 Page 3 of 5
● Manage Advice Pro (our case management system) database to ensure data quality
and provide AP training/updaters for staff and volunteers as needed.
● Regular data quality checks and performance reports.
● As Data Officer, responsible for compliance with GDPR.

Facilities and IT
● Overall responsibility for day to day running and management of buildings and
premises, working with the Admin Team Leader.
● Overall responsibility for IT systems and liaising with external tech support providers.
● Overseeing purchase of IT equipment, furniture and utilities, securing best-value
● Review and oversight of all office and administration contracts.
● Dealing with general premises enquires.

HR and Training
● Responsible for management and supervision of up to 10 Advice Support Volunteers.
● Oversight of recruitment and induction, working with team leaders to support new
starters into their roles.
● Overall responsibility for co-ordination of in-house training for staff and volunteer
team to ensure skills and knowledge are up to date.
● Oversight of HR, Holiday and Sickness Records and ensuring legal employment
● Create and champion a positive working environment in which equality, diversity
and dignity at work are upheld and promoted.

● To work at all times within NBAC’s policies and procedures as detailed in the NBAC
Staff Handbook and Office Manual.
● To undertake other reasonable tasks as required to ensure compliance with funding
agreements/contracts and to assist in the running of the service.
● To ensure that the Equality and Diversity policy of the Centre is implemented in all
aspects of work.

How to Apply: 

Please submit your CV and a cover letter of no more than two pages which explains why you
are interested in the role and how you meet the requirements set out in the Job Description
and Person Specification to katherine@northbristoladvice.org.uk
Deadline for applications: 5pm Monday 26th June 2023
Interviews to be held: Thursday 29th and Friday 30th June 2023

Contact Person: 
Katherine Tanko
Contact Email: 
Contact Phone: 
Postal Address: 
2 Gainsborough Square Lockleaze Bristol BS7 9XA