Unseen is a UK charity with its head office in Bristol. We provide safehouses and support in the community for survivors of trafficking and modern slavery and operate the 24/7 UK wide Modern Slavery & Exploitation Helpline. We also work with individuals, communities, business, governments, other charities and statutory agencies to end slavery for good.

The Admin & Operations Officer is an incredibly varied role working at the centre of a dynamic, ambitious and fast-moving charity. The role will be based at Unseen’s head office in central Bristol and the primary purpose of the role will be to deliver high quality operational & administrative support to the organisation. This role will be integral to the Operations team providing support to Unseen’s various projects and activities across multiple sites.

We are looking for an adaptable, proactive, and enthusiastic individual, with exceptional organisational skills, to take on this multifaceted role. Excellent verbal and written communication skills, and an ability to communicate effectively with a wide range of stakeholders will be essential for this role. The successful candidate will also have proven experience of effectively managing a varied and fluctuating workload.

Responsibilities will primarily consist of:

1. Manage all incoming communication, channelling to and coordinating responses from other teams where necessary.
2. Support the day-to-day running of the Bristol office and provide operational support for the role
3. Provide administrative support for other functional areas on an ad-hoc basis, including the Frontline, Fundraising and Communications teams and ensure that overall cross-team collaboration is maintained.
4. Coordinate Unseen’s IT support service (externally provided) and manage assets (Laptops, phones and other equipment)

The Admin & Operations Officer will join a friendly and committed Operations team made up of 5 people. You will be supported and managed by the Senior Operations Coordinator and work closely with the rest of the Operations team.

Please note that due to the nature of this role, it is expected that the successful candidate will primarily be based from the office and remote working will be limited.

We offer a friendly, supportive work environment and generous staff wellbeing. Benefits include enhanced sick pay and empl

Please refer to the job pack for further details, full person specification and information about benefits.