Our park volunteers are the people who go the extra mile to bring their park to life and the potential for volunteering across Bristol is huge but unrealised.

We are working closely with Bristol City Council to realise that potential. Together we are improving support for volunteers and creating accessible and attractive volunteering opportunities.

We are looking for a part-time Community Support Officer to provide support to volunteers and assist in coordinating volunteer activities.

You will help us provide an outstanding volunteer experience, working closely with volunteer facing roles from Bristol City Council and Your Park Bristol & Bath.

Key responsibilities

Support the growth of inclusive volunteering action across Bristol’s parks to create biodiverse, welcoming and accessible spaces. With the support of the team, you will…

• Act as the key point of contact for volunteering enquiries across the city, managing the volunteering inbox to ensure quick responses;
• Be a point of contact to support users of the volunteer database
and set up new volunteers on the system;
• Respond to enquiries from the public and businesses about volunteering, discussing with the volunteer coordinator where necessary;
• Promote volunteer activities using social media and updating webpages;
• Maintain volunteer confidentiality where necessary;
• Work with colleagues to help link volunteering opportunities with organisations and groups across the city;
• To work within the relevant legislation, policies and procedures;
• To maintain a first-class level of customer service ensuring that all volunteers, staff and businesses are treated efficiently and in an appropriate manner;
• Actively support and take action to increase the diversity of park volunteers;
• Provide additional administrative support to the UKSPF funded project and volunteering teams as required.