The Role 

Part of Developing Health & Independence (DHI), Home Turf Lettings is a social lettings agency working across Bristol, South Gloucestershire and Bath and North East Somerset to provide long term affordable homes for people who are homeless or threatened with homelessness. We have helped hundreds of tenants find quality, affordable accommodation within the private rented sector.

Our supported housing team, operating three shared properties in Bath and one in South Gloucestershire, provide supported accommodation to those looking to achieve an abstinence-based lifestyle.

You will be joining an experienced team of property and support professionals that work hard to support each other, and to deliver an exceptional service to our clients

As a Tenancy Sustainment Officer, you will have the opportunity to work flexibly between home and one of our supported housing projects to work with our tenants and residents to maintain their tenancies. The role requires you to take the lead with property letting, tenant liaison and rent management for a portfolio of shared and self-contained properties, and provides you the opportunity to build positive working relationship with tenants and residents from various backgrounds to support them with applying for and sustaining a successful tenancy, including management of their rental payments.

About You

At DHI we highly value transferable skills and life experience. If you have good organisational skills, can manage relationships, solve problems, and are resilient, adaptable and flexible then we would love to hear from you.

Your background could be from anywhere where you have needed to apply problem solving and motivational skills. Teaching, ex-armed forces, customer service are all examples of just some professions where we believe these transferable skills are often found, or you may have lived experience.

Our Values

We are an award winning charity that challenges social exclusion by supporting people to achieve their potential and our values underpin this.

If you share DHI’s values of flexibility, stimulation, self- direction and zest for life, then we encourage you to apply.

We look forward to exploring these with you during the interview process should you be successful at the shortlisting stage.

What We Offer

We offer on the job support and mentoring within the team for this role, as well as the opportunity to complete your Level 3 Award in Residential Lettings and Property Management via Propertymark Qualifications.

As an employee of DHI, you will have also access to our Employee Assistance Programme, our Cycle Scheme, 26 days annual leave (rising to 31 dependant of length of service) and company pension scheme.

There may also be the opportunity to earn an additional £100 per week by volunteering to take part in DHI’s out of hours on call rota.

Next Steps

If you’d like to know more about the role contact: nataliegiles@dhi-online.org.uk to arrange an informal discussion. Or to apply for the Tenancy Sustainment Officer vacancy please follow the link below: